Increasing Telehealth Registrations for AmeriHealth Caritas

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AmeriHealth Caritas District of Columbia is the largest Medicaid Managed Care Organization in the District of Columbia with more than 100,000 members. AmeriHealth Caritas DC offered a 24/7 telehealth services option for common, uncomplicated illnesses and issues, yet some members continued to use Emergency Room services unnecessarily. Amerihealth Caritas DC worked with PatientBond to encourage telehealth sign-up and utilization. Moreover, this effort was undertaken during the height of the COVID-19 pandemic.

Download this case study to learn how AmeriHealth Caritas DC and PatientBond:

Increased telehealth registrations 7.5X
Found that two member types (psychographic segments) accounted for over 80% of all sign-ups

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A PatientBond Case Study

Increasing Telehealth Registrations for Members of AmeriHealth Caritas District of Columbia