Copy the code below and paste it in place of the code in the stylesheet in order to make these changes affect all your pages.

{% color "primary" color="#990051", export_to_template_context=True %} /* change your site's color here */

{% color "secondary" color="#ef4044", export_to_template_context=True %} /* change your site's secondary color here */

{% color "grad1" color="", export_to_template_context=True %} /* change your site's color here */

{% color "grad2" color="", export_to_template_context=True %} /* change your site's secondary color here */

{% set baseFontFamily = "Helvetica Neue" %} /* Add the font family you wish to use. You may need to import it above. */

{% set headerFontFamily = "Helvetica Neue" %} /* This affects only headers on the site. Add the font family you wish to use. You may need to import it above. */

{% set textColor = "#565656" %} /* This sets the universal color of dark text on the site */

{% set boxContainerWidth = "1200px" %} /* 'none' makes your site full width. Match the 'pageCenter' value to make it boxed. */

{% set pageCenter = "1400px" %} /* This sets the width of the website */

{% set headerType = "static" %} /* To make this a fixed header, change the value to "fixed" - otherwise, set it to "static" */

{% set lightGreyColor = "#f7f7f7" %} /* This affects all grey background sections */

{% set baseFontWeight = "300" %} /* More than likely, you will use one of these values (higher = bolder): 300, 400, 700, 900 */

{% set headerFontWeight = "300" %} /* For Headers; More than likely, you will use one of these values (higher = bolder): 300, 400, 700, 900 */

{% set buttonRadius = '2px' %} /* "2px" for square edges, "10px" for rounded edges, "40px" for pill shape; This will change all buttons */

After you have updated your stylesheet, make sure you turn this module off

PatientBond Blog:

The Next Level

PatientBond Achieves Industry-Leading Net Promoter Score (NPS)

PatientBond | Posted on September 19, 2019

PatientBond NPS Score_blog

In September 2019, PatientBond surveyed its current customers to determine its Net Promoter Score (NPS), which is a cross-industry measure of customers’ willingness to recommend a company’s products or services to others. It is used as a proxy for gauging the customers’ overall satisfaction and loyalty with a company’s product or service and predicts the company’s business growth.

Sixty-one respondents across 41 companies answered the question, “How likely is it you would recommend PatientBond to a friend or colleague?”

PatientBond received a remarkable NPS of 82, up from an already-impressive 73 in November 2018.

Net Promoter Score (NPS) 

The Net Promoter Score is calculated using the answer, on a 0-10 scale, to the question: How likely is it that you would recommend [brand] to a friend or colleague? Respondents are grouped as follows:

  • Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth
  • Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings
  • Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth

Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score, which can range from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter).

PatientBond_Net promoter score_blog

A “positive” score or NPS above 0 is considered “good,” +50 is “Excellent” and above 70 is considered “world class.”  

PatientBond’s NPS of 82, with 87% Promoters, places it in the list of top customer-centric companies. It also helps explain why PatientBond was recently ranked in the top 5% of the Inc. 5000.

Industry NPS Scores 

As further testament and context for PatientBond’s excellent score, the IT Services industry only scored 33, while the healthcare industry had an NPS of 62. Telecommunications fares the worst at 24.

Looking at the Fortune 500, the specific companies with top NPS performance include:

Net Promoter Score Blog_Table


PatientBond Clients

PatientBond’s clients include hospitals & health systems, physician practices, urgent care centers, payers, pharmaceuticals companies and other healthcare stakeholders. PatientBond is used at more that 600 healthcare provider locations and sends nearly ten million messages per month. PatientBond’s NPS of 82 underscores the excellent level of service the company offers its clients combined with the outstanding clinical and business results its clients achieve.

“We take pride in superior customer service and we go the extra mile to make sure our customers’ needs are met,” stated Trevor Anderson, Vice President of Customer Success. “PatientBond wins if our customers win, and we’re constantly seeking ways to help our customers exceed their business goals.”

About PatientBond

PatientBond is a HIPAA compliant AWS platform. Cloud-based, API driven and a managed service, there is no software to purchase or training required. PatientBond automates digital workflows with patient response links for a chain of two-way communications tailored to each patient’s psychographic profile. PatientBond can integrate with most Electronic Medical Records, practice management or CRM systems as a “bolt-on” to enhance and amplify performance, or act as a stand-alone platform.

Psychographic Segmentation and its Practical Application in Patient Engagement and Behavior Change


Topics: Psychographic Segmentation, Patient Engagement, digital engagement, patient activation, psychographics, Inc 5000, Net Promoter Score, NPS

PatientBond Blog

The Next Level

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